NSSWC Building, ELWA Junction, Paynesville, Liberia
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Taxpayer Bill of Rights


All taxpayers are to receive the benefits, credits, and refunds to which they are entitled to
under the law and to pay no more and no less than the correct amount required under the

Taxpayers have the right to confidentiality of their information provided to the Liberia
Revenue Authority (LRA). A taxpayer’s information will be used only for purposes allowed
by law. Only those persons who are authorized by law, and who require the information to
administer programs and legislation, have the right to access the personal and financial
information of taxpayers.

Taxpayers are to be treated courteously and with consideration at all times, including when
the LRA requests information or arranges interviews and audits. Integrity, professionalism,
respect and cooperation are core values that reflect our commitment to giving taxpayers
the best possible service.

Taxpayers have the right to complete, accurate and timely information that will explain in
plain language the laws, policies and procedures regarding obligations and entitlements.

The Revenue Code of Liberia Act of 2000 and all amendments including regulations
pertaining thereto shall be applied consistently so that every taxpayer gets his/her/its
entitlements and pays the legitimate amount.

Taxpayers are entitled to a formal review if they believe that the Commissioner General or any
officer has not applied the law correctly or that they have not received their full entitlements under
the law. An Appeals Officer shall conduct a formal and impartial review. Filing an objection (an
appeal in the case of assessments) will begin with an Appeals Officer. If the matter is not resolved
to the taxpayer’s satisfaction, the taxpayer is entitled to appeal to the Board of Tax Appeals or
Tax Court.

A taxpayer is required to make a partial payment of thirty percent (30%) of the tax amount in dispute excluding payment of interest and penalty pending the decision of the Board of Tax Appeals.
After the review, if the Board of Tax Appeals finds the taxpayer’s protest to be contrary to the law
or procedure, the taxpayer will be requested to make payment of the remaining seventy percent
(70%) plus penalty and interest. If the Board of Tax Appeals finds the taxpayer objection or protest to be correct, the partial payment of thirty percent (30%) will be refunded and accrued interest
will also be paid by the LRA.





A taxpayer can expect that if he/she/it lodges a complaint about the service provided from the LRA,
he/she/it will be listened to and given the opportunity to explain the situation.
The LRA will deal with all complaints promptly, impartially and in confidence, and it will provide a
formal explanation of its findings.




Any notice or document sent by tax authorities must be written, signed by an authorized tax official, noting the taxpayers’ last name, and must carry the official stamp of the Republic of Liberia.
LRA will take into account the costs of compliance. when administering tax legislation. We recognize the need to minimize your cost including time.

A taxpayer has the right to expect the LRA to be accountable for what it does. When a decision is
made about a tax obligation, the LRA will explain that decision and inform the taxpayer about his/
her/its rights and obligations in respect to that decision.

Taxpayers are entitled to receive the benefits, credits and refunds in accordance with the law.
They may file a claim for refund if it is established that taxes have been overpaid. The claim must
be filed within 3 years from the date you file your original return or 2 years from the date the tax is
paid, whichever is later. The law generally provides for interest on the refund if it is not paid with
in 45 days of the date the taxpayer’s return is filed or claim for refund is made.

A taxpayer has the right to be represented by a person of his/her/its choice in the appeal process.
However, decisions from such representation shall be legally binding.