Core Values
Service
- Demonstrate passion for professionally, fairly and transparently meeting needs of taxpayers and other stakeholders
- Take active responsibility for the quality of service we provide
- Assume a positive “can achieve” attitude
- Hold self and others accountable for results
Commitment
- Strive to collect legitimate revenues
- Ensure the principle of fairness in the tax system
- Execute sound revenue policies, fair and balanced enforcement for revenue growth thereby facilitating national development
- Facilitate legitimate trade and commerce within our borders thus helping to ensure social protection and economic growth and development
Integrity
- Act ethically and with integrity
- Deal with people and issues openly, directly, respectfully, fairly transparently, equitably, and consistent with law
- Take actions that are consistent with words (talk the talk and walk the talk)
Team Work
- Take ownership of team goals, promote team work, be accountable for own part in the process and openly give and receive coaching and
- Set high performance expectations and a mindset for excellence and results
- Be innovative in identifying new opportunities and approaches for our customers and
- Embrace position change and be personally willing to undertake other responsibilities
